Customer Success Manager

SPICE is building the go-to platform for premium dining. We connect diners with unforgettable experiences and help top restaurants grow their loyalty and reach. We’re a small team that moves fast, ships what wows, and believes every decision should create value for us, our partners, and our users.

This role is based in Riyadh. You’ll spend real time with restaurant partners: in their venues, at their tables, understanding their business from the inside.

About The Role

This role belongs to someone who thinks like a restaurant operator, not an account manager behind a dashboard. You’ll own the relationship with our restaurant partners after they sign: making sure they see real return from SPICE, drive more diners through their doors, and stay for the long run. No post-sales playbook exists yet. You’ll build it.

You’ll work directly with the founding team, and your insight into what’s working (and what’s not) will shape how we serve our partners.

What You’ll Achieve

• Own a book of restaurant partners in Riyadh and be their primary point of contact at SPICE: the person they call first
• Drive real results for partners: more high-value diners at their tables, higher redemption rates, and growing consumption volume month over month
• Monitor account health, spot early signs of churn, and act before problems become cancellations
• Run strategic check-ins with restaurant owners and GMs: not scripted calls, real conversations about their business and cash flow
• Identify expansion opportunities: turn a single-location partner into a multi-branch account, and surface upsell moments naturally
• Build SPICE’s post-sales processes from scratch: playbooks, health scoring, escalation workflows, renewal cadence

• 4–6 years in customer success, account management, or a relationship-heavy post-sales role in F&B, hospitality tech, or financial services tied to restaurants
• You understand restaurant operations: cash flow cycles, food costs, staffing pressures, seasonal swings. You speak their language
• A genuine interest in food, hospitality, and the people who run restaurants
• A track record of retaining and growing accounts, not just maintaining them. You can walk us through your retention or renewal numbers
• CRM discipline: you’ve worked with tools like Salesforce or HubSpot, you log every interaction, track health scores, and build a data trail others can follow
• Comfortable building from zero: no existing playbook, no existing team, just you and the problem
• Fluency in Arabic and English: both are essential for Riyadh’s market

• You’ve been an early CS hire at a startup before and know what it means to build the function

Your CV is enough to apply. But if you want to show us who you are beyond it, tell us what drew you to this role and why you think you'd be great at it. Voice note, video, a few lines. Keep it you.