Customer Success Specialist

Note: This is a remote opportunity.

Start a new career as a Customer Success Specialist with Procare HR!

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Why choose Procare HR? 

• Wage is $25 - $28/hr | Credit given for experience
• Great Benefits Available

How you will make an impact: 

As a Customer Success Specialist at Procare HR, you are an essential part of the Client Engagement Team. You will be accountable for first time resolution of delegated tasks; when assigned a task, it belongs to you. Customers feel peace of mind knowing their team is engaged, supported, and empowered in their partnership with Procare, and appreciative of your reliability, likability, follow-through and relentless focus on experience and satisfaction.

• High School Diploma or GED. 
• 1-2 years prior experience in client support, customer success, HR administration or a similar role. 
• 2-4 years prior experience managing customer relationships and handling customer inquiries with a focus on escalation management and process improvement in a fast-paced environment. 
• Experience with HRIS systems (UKG Ready preferred) and CRM platforms (preferably Salesforce) for customer management and reporting. 
• Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and One Note for task tracking and communication. 

Benefits Available: 

• Health insurance with company paid premium for employee only coverage
• FSA and HSA options available 
• Company paid dental insurance for employee only coverage
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match and safe harbor contribution
• Paid Time Off
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident