Client Success Manager - Digital Products (Pharma)

THE TEAM YOU WILL BE JOINING

• A growing organization operating at the intersection of pharmaceutical marketing, digital media, events, and data and insights
• A client success function responsible for post-sale relationships, contract implementation, account health, retention, and expansion
• A collaborative commercial team partnering closely with sales, production, technology, marketing, and solutions teams
• A team building scalable processes, automated workflows, and consistent standards around client experience and delivery quality

WHAT THEY OFFER YOU

• The opportunity to help build and shape a growing client success function
• High visibility across the business and close partnership with commercial and delivery leaders
• A culture centered on learning, accountability, proactive problem-solving, and client delight
• The chance to work across a broader ecosystem of digital content, events, and data and insights solutions over time
• Meaningful ownership of client relationships, account health, retention, and expansion opportunities

WHERE IT IS LOCATED

• Fully remote opportunity within the United States, with Eastern and Central time zones strongly preferred.
• Occasional travel may be required

WHAT YOU WILL DO

• Serve as a primary post-sale point of contact, partnering with the sales team to deliver an exceptional client experience
• Lead client and internal kickoff meetings, translate signed contracts into project plans, and coordinate execution across production teams
• Monitor campaigns and workflows in monday.com to support on-time, on-budget, and accurate delivery
• Track account health, identify delivery or relationship risks early, and escalate issues without hesitation
• Review campaign performance, interpret digital media metrics, and turn reporting into clear, actionable client insights
• Partner with marketing and delivery teams to identify and recommend campaign optimizations
• Maintain strong quality assurance standards, including careful management of client assets and awareness of pharmaceutical marketing compliance requirements
• Identify renewal, upsell, and cross-sell opportunities that increase retention and expand relationships across product lines

HOW YOU ARE QUALIFIED

• 5+ years of relevant experience, with demonstrated success in a fast-paced client success, account management, or related role
• Required experience supporting custom digital solutions for pharmaceutical clients, with the ability to understand digital products and communicate credibly with pharma stakeholders
• Working knowledge of pharmaceutical marketing review and compliance processes
• Strong understanding of digital media metrics and the ability to translate campaign data into meaningful insights and recommendations
• Experience using a CRM and project management platform; familiarity with Salesforce and monday.com is preferred, with the aptitude to learn new systems quickly
• Strong project management, communication, attention to detail, and quality assurance skills
• A proactive, high-energy, accountable approach with the confidence to surface risks early and protect the client relationship