Customer Success Manager (LA)

Location: Los Angeles, California

Department: Customer Success

At CIRRO Fulfillment, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 20 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We’re looking for a Customer Success Manager to join our North American team and drive long-term customer satisfaction, retention, and growth.

What You’ll Do

• Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner.
• Drive onboarding, adoption, and long-term success with CIRRO’s fulfillment services.
• Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience.
• Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement.
• Conduct regular business reviews and maintain clear communication with stakeholders.
• Identify upsell and expansion opportunities that support client growth.

What You’ll Need

• 2+ years in customer success, account management, or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.

Why CIRRO

• Competitive pay and benefits
• Fast-growing, tech-forward company
• Collaborative, global team culture
• Room for growth in a high-impact role

CIRRO Fulfillment is an equal opportunity employer.