Junior Account Manager

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Junior Account Manager to join our team in the UK!

What we can give you:

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Hybrid working anywhere in UK, commutable to one of our offices 2 days a week
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from day 1
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme

Role Purpose:

The Junior Account Manager will be responsible for managing and developing a portfolio of Managed Service customers within the Legal, Travel and Transport sectors. This role is focused on building strong customer relationships, ensuring customer satisfaction, identifying growth opportunities, and supporting the successful delivery of services across the Getronics portfolio.

We are seeking an ambitious account management professional with experience working within an MSP or technology services environment. The successful candidate will understand how managed service organisations operate and be capable of taking ownership of a portfolio of established customer accounts from day one.

This is not an entry-level account management role. We are looking for someone who has already gained experience managing customer relationships within an MSP environment and can confidently navigate complex stakeholder landscapes, work effectively with operational and technical teams, and identify opportunities to grow customer spend and strengthen long-term partnerships with minimal onboarding or supervision.

Core MSP Service Knowledge

• Digital Workplace Services
• Field Services
• Service Desk & IT Support
• Network & Infrastructure Services
• Cloud Solutions
• Cyber Security & Resilience
• Application Services
• Database Management
• Automation & AI Solutions
• Managed Services & Outsourcing

What to expect:

Account Management & Customer Success

• Take ownership of a portfolio of managed service customers within the Legal, Travel and Transport sectors.
• Develop and maintain trusted relationships with key customer stakeholders.
• Act as the primary commercial point of contact for assigned accounts.
• Work proactively to ensure customer satisfaction, retention and contract renewal.
• Support strategic account planning and long-term growth strategies.

Account Growth & Opportunity Development

• Identify opportunities to expand existing customer relationships.
• Work with Customer Success Managers, Pre-Sales and SMEs to position solutions.
• Cross-sell and upsell services across the Getronics portfolio.
• Build pipeline within existing accounts and contribute to revenue growth targets.
• Support customer reviews and roadmap discussions.

Customer Engagement & Stakeholder Management

• Build relationships with CIOs, IT Directors, Heads of Infrastructure, Service Delivery Managers, Procurement Teams and Business Leaders.
• Engage confidently with technical and non-technical audiences.
• Manage multiple stakeholder relationships across customer and internal teams.
• Act as a customer advocate within Getronics.

Commercial & Contract Management

• Support contract renewals, service reviews and commercial discussions.
• Help manage forecasting, account planning and pipeline reporting.
• Maintain accurate CRM records.
• Support proposals, quotations and business cases.

Cross-Functional Collaboration

• Work closely with Service Delivery, Customer Success, Pre-Sales, Marketing, Partnerships and Technical SMEs.
• Coordinate internal teams to support customer requirements.
• Contribute customer feedback and market intelligence.

What we expect from you:

• 3-5 years' experience within an MSP, Managed Services, Technology Services or IT Solutions environment.
• Previous experience managing or supporting customer accounts within a Managed Service Provider.
• Proven ability to build and maintain strong customer relationships.
• Experience working with operational, technical and commercial stakeholders.
• Exposure to account growth, renewals and retention activities.
• Strong understanding of Service Desk, Field Services, Networks, Infrastructure, Cloud, Digital Workplace, Cyber Security and Managed Services.
• Strong commercial awareness and customer-focused mindset.
• Excellent communication and relationship-building skills.
• Ability to identify customer challenges and align services to business outcomes.
• Comfortable working in a fast-paced MSP environment.
• Self-motivated, organised and capable of managing customer accounts with minimal supervision.
• Experience working with Microsoft technologies and partner ecosystems would be advantageous.
• Experience within Legal, Travel or Transport sectors would be beneficial.

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.