Customer Success Manager

Company Profile:

AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY. Appcard has a powerful marketing tool that leverages data acquired at the point of sale (POS) via an advanced rewards program to create advanced retargeting campaigns that help businesses increase their bottom line. AppCard is unique in the loyalty space due to its patented technology which allows businesses to capture shopper identity and item level data in realtime from purchases made in store and online. The benefit of this is two fold: consumers benefit by receiving offers, incentives and coupons. Through a shopper’s interactions with the former AppCard’s platform records and learns shopper behavior and gives grocers the ability to make their data actionable to increase average basket size and systematically increase repeat purchases.

About the Role:

AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients.

Responsibilities

• Train clients on how to use the AppCard platform
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
• Become a product expert in the AppCard platform to best leverage AppCard’s product offering
• Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
• Understand how to build and present AppCard’s value using data and insights
• Drive growth within existing clients, identify upsell opportunities and generate new revenue
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments
• Develop and execute data-driven campaigns and in-store promotions
• Assist clients with basic troubleshooting on various software and hardware issues that may arise
• Work cross-functionally with implementation, development, finance, tech support, product and marketing

Requirements:

• 1-3 years years of experience
• Customer oriented
• Excellent oral and written communication skills
• Experience managing complex software/hardware implementation projects
• Tech Savvy; basic understanding of front end vs. backend
• Understanding of retail business needs a plus
• Fast and autonomous learner
• Provide technical and product support
• Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
• Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
• Grocery industry experience preferred