Customer Support Specialist I

Vertafore Customer Support Specialist I 4 Hours AgoSaved Hybrid East Lansing, MI, USA 18-18 Hourly Entry level 18-18 Hourly Entry levelInformation Technology • Insurance • SoftwareProvides technical and non-technical customer support for Vertafore software products. Resolves customer questions and issues using job aids, documents cases in a CRM system, manages daily tasks accurately, and meets productivity and performance metrics across phone queues. The role requires strong communication, organization, basic technology skills, reliable attendance, and the ability to learn quickly. No prior experience is required; training and ongoing development are provided.Top Skills: Customer Relationship Management (Crm) SystemsMS Office