Manager, EV Client Success

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The Manager, Mexico EV Client Engagement owns commercial execution and customer outcomes for Mexico EV and energy customers, driving pipeline progression, deal execution, and expansion in-market. The role translates global GTM strategy into Mexico-specific plays, orchestrates cross-functional resources to win and deliver complex solutions, and provides structured market and customer feedback to inform product and portfolio priorities.

Pipeline & Deal Orchestration

• Own Mexico pipeline performance across the funnel (lead-to-close), including deal strategy, pursuit plans, and governance cadence.
• Partner with Sales/AEs/BD on opportunity qualification, value articulation, and executive alignment; remove friction to improve deal velocity and win rate.
• Drive disciplined forecasting, pipeline hygiene, and prioritization aligned to business goals and capacity.
• Coordinate internal SMEs to shape solutions and proposals for complex Mexico opportunities.

Account Outcomes, Expansion & Retention

• Lead account planning for top Mexico customers: multi-year roadmaps, expansion hypotheses, and cross-functional action plans.
• Run customer governance (QBRs/steerco) to manage outcomes, risks, and stakeholder alignment; protect renewals and expansion.
• Partner with delivery/support functions to resolve escalations and improve customer health.
• Identify and execute expansion motions based on usage signals, customer needs, and product readiness.

Mexico GTM Localization & Cross-Functional Alignment

• Operationalize global GTM playbooks locally by tailoring messaging, packaging, and deal mechanics to Mexico buyer dynamics.
• Align with Product Localization and global Product on roadmap sequencing and launch timing that impacts Mexico commercial outcomes.

Duties

• Partner with Commercial Enablement to ensure sellers are trained, equipped, and using consistent processes and assets.
• Collaborate with Finance/Legal as needed to structure deals, manage risk, and ensure contract readiness.

Market Intelligence & Executive Communication

• Provide structured voice-of-customer, competitive insights, and market learnings to global Strategy, Product, and GTM leaders.
• Deliver executive-ready updates on Mexico performance, key accounts, risks, and inflection points.
• Define and track success metrics for Mexico commercial outcomes and communicate progress against targets

Education And Experience

• Bachelor’s degree in business, economics, engineering, or related field; MBA or equivalent is a plus.
• 7+ years of experience in client engagement, sales strategy/operations, consulting, corporate strategy, or solution sales; energy/EV preferred.
• Demonstrated success driving complex, multi-stakeholder deals and managing senior customer relationships.
• Strong track record of cross-functional leadership without formal authority, including coordinating Product, Finance, Legal, and delivery teams.
• Fluency in Spanish and professional proficiency in English required.

—Knowledge and Competencies

• Commercial judgment and structured problem-solving; translates strategy into actionable pursuit and account plans.
• Excellent executive communication and stakeholder management; credible with C-suite clients and internal leadership.

What’s In It For You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.