Client Account Manager

Client Account Manager

Melbourne, Australia (Remote)

About u

sAdvanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app

.
About our positi

onWe are seeking a Client Account Manager (CAM) who is responsible and accountable for the net revenue retention of assigned clients, including ASI Direct clients and clients with relationships with our Solution Providers. Client Account Managers must maintain strong working relationships with assigned clients to prevent client churn and identify potential new sales opportunities. This position requires active and continuous relationship building and management, including business reviews and regular check ins to align client KPIs and reporting and to collect client data and feedback. The CAM is also responsible for monitoring product adoption and usage, analysing client health, and communicating information about new product releases and related educational event

s.
What you’ll be do

• ingRepresent ASI products and services, using industry research as well as deep and comprehensive knowledge of our solutions and how they meet the needs of client organizatio
• ns.Build strong business relationships with client executives and staff by understanding business goals, recognizing and identifying opportunities within clients’ businesses, and helping them plan to achieve those objectives through sales and referrals of all ASI services and solutions, including iMIS, TopClass, OpenWater and Clowder, using solid and logical, client-benefit reasoning to justify the investme
• nt.Ensure regular contact with all assigned clients, primarily by phone; larger clients may require more detailed in-person contact with one meeting, at least annually, to discuss plans and roadmaps with senior client manageme
• nt.Prepare and conduct executive business reviews and check-ins, integrating value attainment into these discussions and aligning client KPIs and assisting with KPI reporti
• ng.Review client product adoption and usage and collect client data and feedback to monitor and analyse client heal
• th.Manage new or challenging clients as they occur as part of positive account management, recognizing incipient client problems and pro-actively identifying resources and coordinating referrals within the ASI organization to handle issues effectively and efficient
• ly.Prepare and successfully execute a client renewal strategy, manage the renewal process, and coordinate renewals internally and externally to achieve monthly, quarterly, and annual sales quot
• as.Deliver established targets and objectives for combined client revenues / gross margins (including software update, licenses, hosting, and services) for allocated clients, working within the Client Sales Procedur
• es.Identify, qualify, and manage a pipeline of expansion dea
• ls.Develop and maintain professional relationships with staff in all ASI divisions globally, as appropria
• te.Support other ASI Client Account Managers in their roles as required, especially in times of personal/annual lea
• ve.Perform other job-related duties and responsibilities as may be assigned from time to ti

me.
What we want you to

• haveBachelor’s degree in relevant field or equivalent experi
• ence3+ years of account management or sales experience within a similar industry, with proven success at or above defined targets (prefer
• red)Thorough knowledge of appropriate ASI software products and services, including understanding the business benefit of
• eachExcellent interpersonal, verbal and written communication, and presentation sk
• illsDemonstrated proficiency with sales management software and
• CRMStrong problem-solving skills with ability to balance persuasion with professiona
• lismCapable of leading and delivering excellent client s
• alesPro-active, organized, and driven to deliver personal and team business res
• ultsAble to work independently and as part of a t

eam.
What we

offerAt ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attit

udes.Compens

ationThe compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, geographical location, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $65,000 - $80,000 AUD base salary + variable compensa

tion.Ben

efitsIn addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which incl

• udes:Wellness Ben
• efitsOpportunities for Professional Growth and Develo
• pmentFlexible Remote
• WorkVolunteer Tim
• e OffEmployee Assistance Pr

ogram
Join our team and positively impact thousands of ASI customers around the

world!www.advsol.com/c

areersASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advso

l.com.
If you or someone you know may be interested in this position, please have them appl