Customer Advocacy Associate II

Affirm Customer Advocacy Associate II 9 Hours AgoSaved Easy Apply Remote United States Easy Apply 53K-80K Annually Junior 53K-80K Annually JuniorBig Data • Fintech • Mobile • Payments • Financial ServicesInvestigate and resolve complex customer complaints escalated by executives, internal teams, and bank partners. Communicate empathetically with customers by email, document complaints accurately, coordinate with Compliance, Legal, Risk, Product, and Communications, and identify root causes and remediation options. Lead process-improvement workstreams, contribute to operational improvements, and build expertise in financial products, servicing processes, consumer finance policies, and regulatory requirements.