💼 Senior Customer Success Manager | Startup by Google | English | SaaS | B2B |📍Hybrid from Madrid | Flexible hours

📍 Madrid | 🌍 Hybrid | 🕒 Full-time | 🗣️ Fluent English B2-C1 | 🔹 SaaS | 🤝 Customer Success Manager

👉 Are you motivated by helping customers adopt new technologies, achieve their goals, and become a strategic partner they can rely on?

👉 Are you excited about being part of the innovation ecosystem alongside leading tech companies, supporting the growth of an international SaaS cybersecurity solution?

👉 Do you want to grow professionally within a Google for Startups-backed startup, with an international vision and a strong focus on customer service excellence?

This is your opportunity! Help us shape the future of cybersecurity:

At Zepo, https://zepo.ai/ we’re building an AI-powered SaaS cybersecurity platform that protects thousands of users and businesses. As a Customer Success Manager, you’ll own customer relationships throughout the entire lifecycle — driving adoption, retention, and growth while helping customers maximize the value of our platform.

You’ll join a fast-growing, international cybersecurity startup at a key stage of its journey. Zepo has been selected for the 2026 Cybersecurity Startup Accelerator with CrowdStrike, AWS, and NVIDIA, supporting the next generation of AI-driven cloud security innovation.

📌 https://zepo.ai/blog/zepo-intelligence-selected-for-the-2026-crowdstrike-aws-nvidia-cybersecurity-startup-accelerator

What will your impact be?

Customer Enablement & Adoption

• Ensure an outstanding onboarding experience for new customers, driving fast and effective product adoption.
• Train customer users and internal teams (IT, Security, Operations, etc.) to maximize their use of the platform.

Account Management & Retention

• Act as the main point of contact, guiding customers throughout their entire lifecycle.
• Monitor product usage, identify risks, and take action to prevent churn.
• Resolve issues in collaboration with Support and Product teams.

Growth & Strategy

• Identify expansion opportunities (upsell and cross-sell) within your assigned accounts.
• Develop strategies to improve customer satisfaction and increase retention.
• Gather customer feedback and share it with the Product team to continuously improve the platform.

Data & Reporting

• Track key customer metrics such as health score, NPS, and product usage.
• Keep the CRM up to date with relevant account information, risks, and opportunities.

Take your career to the next level at Zepo

✨ Flexibility & Work-Life Balance: Hybrid model in Madrid, with access to our offices for events, training, and networking in the Bernabéu area.

📚 Real Professional Growth: Advanced training within the Google for Startups ecosystem and exposure to international experts.

🌍 Direct Impact: Help protect thousands of businesses from real-world cyber threats.

🤝 Collaborative & Meritocratic Culture: We value initiative, ownership, and a strong customer-centric mindset.

🔥 Career Progression: Opportunities to grow into Team Lead positions or strategic international account management roles.

💵 Flexible Compensation: Cobee benefits, including childcare, transportation, and meal vouchers.

💰 Competitive Compensation: Base salary + bonus.

What will make you successful at Zepo?

• 5+ years of experience in Customer Success, Account Management, or customer-facing roles within SaaS, B2B, and technology environments.
• Experience working with mid-market and enterprise customers in EMEA.
• Ability to manage multiple accounts simultaneously.
• Exceptional communication and customer relationship skills.
• Strong data-driven mindset, analytical skills, and focus on continuous improvement.
• Experience with tools such as HubSpot, Salesforce, Intercom, or similar platforms.
• Fluent spoken English (B2-C1).
• Based in Madrid.

Nice to have

• Experience managing customers in IT, Security, or SaaS solutions.
• Basic knowledge of cybersecurity or complex technology products.
• Experience working in a startup, high-growth environment, or innovative product company.
• Familiarity with Customer Success methodologies and product analytics tools.

🚀 We are a team of more than 50 people, recently raised a $15M investment round, and have been selected by Google for Startups. Our mission is to redefine digital protection for businesses through AI and proprietary technology.

Join Zepo and become part of the growth engine transforming the cybersecurity industry!

We can’t wait to meet you 🚀

Legal Notice

The personal data provided as part of your application and throughout the recruitment process will be processed by Zepo Intelligence, S.L. (“Zepo”), acting as the Data Controller.

By submitting your CV, you consent to the processing of your personal data for the purpose of evaluating your application and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process related to the selected job vacancy.

Regarding the retention period of your personal data, it will be deleted after three months of inactivity, in accordance with the GDPR and applicable personal data protection legislation.

If you wish to exercise your rights of access, rectification, erasure, data portability, or objection regarding your personal data, you may do so by contacting [email protected], in accordance with the GDPR.

For more information, please visit Zepo Privacy Policy.

By submitting your application, you confirm that you have read and understood this clause and agree to the processing of your personal data as described above.