Account Manager

Account Manager - Perfect Portal

Location: Southport (Hybrid) / Fully Remote Available

Salary: Competitive base salary plus commission, giving you the opportunity to maximise your earnings.

Are you someone who enjoys building long-term client relationships?

Do you enjoy helping customers get the very best from technology while growing your accounts?

We’re looking for an Account Manager who enjoys building trusted relationships as much as delivering commercial success. You’ll work closely with a portfolio of law firms, ensuring they achieve maximum value from Perfect Portal while identifying opportunities to expand their use of our solutions through a consultative approach.

About Perfect Portal

Perfect Portal is a leading legal technology platform that transforms how law firms onboard, engage and communicate with their clients.

Our award-winning platform streamlines client onboarding, quotation management, digital forms, case progression and client communication, helping law firms improve efficiency whilst delivering an exceptional client experience.

As our customer base continues to grow, we’re expanding the team to strengthen client relationships, increase product adoption, and identify new commercial opportunities across our existing customer base.

What you’ll be doing

In this role, you will:

• Manage a portfolio of existing law firm clients, acting as their primary point of contact
• Take ownership of new client accounts following handover from the New Business Team
• Successfully onboard new clients, ensuring a smooth implementation and rollout of Perfect Portal
• Deliver engaging product demonstrations and training sessions, both remotely and in person
• Build trusted, long-term relationships that drive customer satisfaction, loyalty, and retention
• Monitor customer usage and proactively identify opportunities to improve platform adoption
• Conduct regular account reviews to understand client objectives and recommend best practice
• Identify opportunities to introduce additional Perfect Portal products, services, and functionality
• Support contract renewals whilst driving upsell and cross-sell opportunities across your customer portfolio
• Work closely with the Product, Support, and Sales teams to resolve customer issues and improve the overall client experience
• Capture customer feedback and market insight to help shape future product development
• Maintain accurate customer records and activity within the CRM
• Achieve and exceed account management, retention, and commercial growth targets through a consultative approach

What we’re looking for

Essential

• Proven experience in Account Management, Customer Success, or a consultative client-facing role
• Demonstrable success managing customer relationships and growing existing accounts
• Experience delivering client training, onboarding, or software demonstrations
• Excellent communication, presentation, and relationship-building skills
• Comfortable working with senior stakeholders, including Partners, Directors, and Practice Managers
• Strong organisational skills with excellent attention to detail
• Commercially aware, with the ability to identify revenue opportunities
• Proactive, accountable, and customer-focused approach
• Experience using CRM systems

Desirable (but not essential)

• Experience working within the legal or conveyancing sector
• Experience within Legal Technology or SaaS
• Experience managing software implementations
• Knowledge of client onboarding platforms or case management software

Working Hours

• Your working week will be 37.5 hours, typically between 9:00am and 5:30pm
• This role offers flexible working and can be office-based, hybrid, or fully remote
• Remote colleagues will be expected to work from our Southport Head Office for a minimum of two days each month
• Occasional travel to client sites throughout the UK will also be required

Salary and Progression

• Competitive base salary plus commission, giving you the opportunity to maximise your earnings
• You’ll also benefit from regular performance reviews, providing opportunities for professional development, career growth, and progression as the business continues to expand

Benefits and Rewards

At Perfect Portal and InfoTrack, we believe in creating a supportive environment where people are rewarded for their hard work.

You’ll benefit from:

• 25 days of annual leave + bank holidays
• Discretionary annual bonus scheme (based on individual and company performance)
• On-site gym, games area, and daily fresh fruit, breakfast, coffee, and tea
• Flexible working, with a mix of working from home and from our modern Southport office
• Group Income Protection, Group Life Assurance and additional healthcare benefits
• Generous company pension scheme
• A supportive, high-performance culture with a genuine focus on work–life balance
• Regular team socials, summer events, barbecues, and team-building activities
• Rewards and recognition, including probation milestones, birthday and service celebrations, and referral schemes
• Opportunities for learning, development, and progression as the business continues to scale

If you’re passionate about building lasting client relationships, enjoy consultative account management, and want to be part of a growing technology business that’s helping transform the legal sector, we’d love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know when submitting your application.