Customer Success Representative

📍 Lagos, Nigeria | Hybrid | Full-time

Ippo Gaming operates digital gaming products for African markets, combining product development, operational execution and market understanding to deliver solutions that work in real-world conditions.

We’re growing and looking for a Customer Success Representative to help us deliver fast, reliable and professional support to our players.

What You’ll Do

• Respond to customer enquiries via chat, email and phone

• Resolve account, registration, deposit, withdrawal and gameplay-related issues

• Assist customers who require support in either English or Yoruba

• Investigate customer complaints and provide clear, accurate resolutions

• Escalate technical, payment or other complex cases to the appropriate team and follow them through to resolution

• Accurately log customer interactions and resolutions in our support systems

• Identify and flag recurring customer issues, product problems and unusual patterns

• Work closely with Operations, Payments and Technology teams to resolve customer-impacting issues

• Maintain customer privacy and handle account information responsibly

• Meet agreed service standards for response time, resolution time, quality and customer satisfaction

• Provide a consistently positive and professional customer experience

What We’re Looking For

Required

• Fluency in spoken English and Yoruba

• Strong verbal and written communication skills

• Ability to communicate patiently and clearly with customers, including in difficult or high-pressure situations

• Strong attention to detail

• Ability to multitask and manage several customer requests simultaneously

• Proactive, patient and solution-oriented approach to problem solving

• Comfortable troubleshooting websites, apps and other digital platforms

• Ability to work effectively as part of a team

• Proficiency in Microsoft Office, particularly Excel and Word

• Ability to work flexible shifts, including some

weekends and public holidays where required.

Advantageous

• Previous experience in customer service, customer success or a similar customer-facing role

• Experience using CRM, helpdesk or ticketing systems

• Experience supporting customers within fintech, payments, gaming, e-commerce or another digital platform

• Familiarity with payment-related customer enquiries and transaction troubleshooting

Why Yoruba Is Required

A significant part of this role involves providing direct support to customers who communicate more effectively in Yoruba. Customer issues can involve payments, accounts and gameplay, where accurate communication and clear understanding are important.

For this reason, Yoruba fluency is a functional requirement of this position. It is a language requirement, not an ethnicity or state-of-origin requirement. Applicants of any background are welcome to apply provided they can communicate fluently in both English and Yoruba.

What We Offer

• ₦200,000 net monthly salary

• Performance bonuses

• Health insurance / HMO

• Career development and training opportunities

• Clear opportunities for progression, including potential advancement into Team Lead and other leadership roles

• Exposure to a fast-growing digital gaming business, working closely with Product, Operations, Payments and Technology teams

Apply

📩 Send your CV to [email protected].