CUSTOMER RELATIONSHIP AND COMMUNICATIONS MANAGER

We are looking for a dynamic professional who can build strong customer relationships, manage client communications, enhance customer experience, and represent the organisation professionally across various communication channels.The successful candidate will serve as a key link between the organisation and its customers, clients, and stakeholders, ensuring timely communication, effective issue resolution, and high customer satisfaction.

KEY RESPONSIBILITIES

• Build and maintain strong relationships with customers and key clients.

• Manage customer enquiries, complaints, feedback, and follow-ups.

• Ensure timely and professional communication with customers and stakeholders.

• Monitor customer satisfaction and identify areas for improvement.

• Develop strategies to improve customer retention and loyalty.

• Coordinate client meetings, engagement activities, and follow-ups.

• Prepare and manage professional customer-facing communications.

• Track customer complaints, feedback, resolutions, and engagement metrics.

• Work closely with Sales, Marketing, Operations, and other departments to improve customer experience.

• Support corporate communications and maintain the organisation's professional image.

• Prepare regular customer relationship and communication reports for management.

Requirements

• Bachelor's degree or HND in Business Administration, Communications, Marketing, Public Relations, Mass Communication, or a related field.

• 3–5 years of relevant experience in Customer Relationship Management, Communications, Client Service, Public Relations, Sales Support, or a related role.

• Excellent verbal and written communication skills.

• Strong customer service and relationship-management skills.

• Excellent interpersonal, negotiation, and conflict-resolution abilities.

• Strong organisational, follow-up, and problem-solving skills.

• Proficiency in Microsoft Office and CRM/customer-management tools.

• Ability to work under pressure and manage multiple priorities.

• Professional appearance, confidence, emotional intelligence, and a strong customer-focused mindset.