Senior Account Manager

🚀 Account Manager | London, Thames Valley & Milton Keynes | Hybrid Working

Are you an experienced Account Manager within the MSP sector looking for your next challenge?

At Air IT, we're on a mission to help businesses thrive through innovative managed IT and cyber security solutions. As one of the UK's leading Managed Service Providers, we've brought together ten successful technology businesses under one vision, creating a collaborative, ambitious and people-focused organisation where careers can flourish.

We're now looking for a passionate Account Manager to join our growing team and play a pivotal role in building long-term client partnerships across London, the Thames Valley and Milton Keynes.

💼 What You'll Be Doing

As a trusted advisor to your customers, you'll:

✅ Build strong, long-term relationships with key client stakeholders

✅ Drive customer retention, satisfaction and account growth

✅ Identify opportunities to expand services through consultative conversations

✅ Translate business challenges into tailored IT and cyber security solutions

✅ Lead account reviews, QBRs and strategic roadmap discussions

✅ Collaborate with Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences

✅ Maintain account plans, pipelines and opportunities within our CRM

🎯 What We're Looking For

We're keen to hear from professionals who have:

✔ Proven Account Management experience within a Managed Service Provider (MSP) environment

✔ A full UK driving licence

✔ Strong relationship-building and stakeholder management skills

✔ Commercial awareness and experience achieving sales and retention targets

✔ Experience selling managed IT services, Microsoft 365, Azure and cloud solutions

✔ Knowledge of cyber security services including endpoint protection, backup & disaster recovery, and SIEM solutions

✔ Confidence working within a fast-paced and evolving technology environment

🌟 Why Join Air IT?

We know our people are our greatest strength, so we offer a range of benefits designed to support your wellbeing, development and work-life balance:

💙 25 days annual leave plus a celebration day

💙 Enhanced family leave policies

💙 Hybrid working

💙 Paid volunteering days

💙 Holiday purchase scheme

💙 EV car scheme

💙 Cycle to Work scheme

💙 Technology vouchers

💙 Employee Assistance Programme

💙 Virtual GP service

💙 Salary sacrifice pension

💙 Group life assurance & income protection

💙 Ongoing learning and development opportunities

💙 Social events, competitions and recognition incentives

🌈 Inclusion at Air IT

At Air IT, we believe diverse teams create better outcomes. We welcome applications from people of all backgrounds, identities, experiences and communities. We're committed to creating an environment where everyone feels supported, respected and empowered to be themselves.

If you require any adjustments during the recruitment process, please let us know and we'll be happy to help.

📩 Ready to join an award-winning MSP and make a real impact? Apply today and become part of the Air IT family.

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