Customer Success Team Lead – Asana
Indexed description
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.
About The Customer Success Team Lead Role
Asana is a collaboration software helping every team in the world become more effective in working together and realizing their goals. Our team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.
To support our rapidly growing customer base and program, we are looking for a Team Lead to help manage a portion of the business. As a Customer Success Team Lead you will manage the day-to-day performance and operations of the Asana Customer Success team. You’ll advance your career by representing an industry leader in team project and task management.
You’ll support your direct reports and wider team in the day-to-day, monitor and coach to key performance metrics, manage team capacity through scheduling, work allocation, and content management, and identify and innovate on any gaps for the wider Customer Success program. The Customer Success Team is an integral part of Asana’s success, being a part of this team, you’ll partner with customers, internal stakeholders, and cross-functional teams to ensure the team and our customers are set up for continued success from their Asana investment.
Location: Bulgaria (Remote)
What Will You Do?
- Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor for your downline. Leverage this knowledge to expertly guide and coach your team to have high-quality conversations that maximize value and efficiency across our customer base.
- Consistently drive the team to meet and exceed weekly, monthly and annual targets
- Monitor the team’s performance and identify achievements as well as areas of focus and development
- Ensure continued progress of the team by proactively taking responsibility for the sales representatives’ day-to-day development and performance
- Motivate Customer Success Managers to succeed, manage the program’ day-to-day activities, training, logistics and other activities as required
- Provide consistent performance coaching and mentoring to the Customer Success Managers to ensure productivity and goal achievement
- Identify best practices and provide insight to the wider team and leadership
- Communicate program feedback and strategic recommendations for additional program strategies, tactics, revisions and implementations based on observations of the programs’ people, processes, and product
- 4+ years of experience in Customer Success and/or related roles, account management, program management, or strategic consulting, preferably in a SaaS environment
- 2+ years in management/supervisory experience
- Fluency in English
- Excellent verbal and written communication skills
- Results-oriented with the ability to motivate others and drive performance
- Must have an adaptive management style and the ability to work at micro and macro levels
- Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
- Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Your team, customers and the Asana stakeholders can count on your timely and valuable output and communication
- Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work
- Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership
- Sales skills are preferred for coaching to upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of Asana
- Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business
- Tech-savvy with a passion for technology and the ability to learn, comprehend, and explain technological terms. Familiarity with Apple operating system and comfortable utilizing multiple systems or softwares simultaneously such as CRMs, communication platforms, project management platforms, etc.
- Remote or hybrid work
- Additional health insurance
- Mental health program
- MultiSport card
- Access to our company library of 50+ hours of sales video training
- Access to the learning platform Skillsoft – Business, Design, and Tech online courses
- Work computer
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at [email protected] for assistance.
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search