Customer Success Trainee

Location: Hyderabad (Onsite)

Work Type: Full-time, Onsite

About Us

Zotok.ai is transforming the order-to-cash cycle by simplifying supply chain operations directly over WhatsApp. Our AI-driven platform empowers businesses to operate more efficiently with smart automation, intuitive tools, and scalable support.

Role Overview

We are looking for a proactive and people-oriented Customer Success Trainee to join our growing team in Hyderabad. This role is critical to our post-sales process, ensuring smooth implementation of Zotok.ai for our clients and delivering effective training to their ground-level staff. This position is perfect for individuals who thrive in dynamic environments and are eager to ensure customer satisfaction while driving business growth. You'll act as a bridge between our tech product and real-world users, making sure every customer feels confident and supported.

Key Responsibilities

• Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
• Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
• Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
• Provide training to field executives and ground-level staff to ensure they are fully equipped to use ZoTok.ai effectively and independently.
• Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
• Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
• Collaborate with the internal product and tech teams to report user feedback and help improve platform usability.
• Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
• Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

• Educational Qualification: MBA or equivalent degree in Business Administration, Marketing, or related field.
• 0–2 years of experience in Customer Success, Implementation, or Field Support roles (Freshers with strong communication skills may apply).
• Excellent communication skills in English and local languages (Telugu/Hindi).
• Willingness to travel locally within Hyderabad for on-site implementations and trainings.
• Patience, empathy, and the ability to simplify technical concepts for non-tech users.

• Opportunity to work in a high-growth startup environment.
• Hands-on experience with AI-driven supply chain technology.
• Direct exposure to customer interaction and product implementation.
• Room for career growth in Customer Success or Product Support roles.

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.