Sr. Customer Success Manager, Sellers Economic team

Description

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.

Amazon's Asia Global Selling Core Seller Experience team currently seeks a results oriented Sr. Customer Analysis Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling PMO Team, providing critical support to Strategic Account Management team to analyze Sellers profitability gaps and provide practical solution to improve Sellers profitability.

The ideal candidate will have demonstrated project/program management skills and data analysis skills. The position requires strong communication skills, problem analysis and solving skills.

Roles And Responsibilities

• Work closely with Account Managers to manage and drive critical programs
• Leverage data and dashboards in order to manage opportunities for multiple Seller programs driving the Asia Global Selling business
• Interact with multiple stakeholder / business teams to translate ambiguous requirements to execution
• Structures workflow across the team to effectively prioritize operational support
• Work relentlessly to improve existing processes and using data and fact driven decision making to make recommendations.

Key job responsibilities

• Own sellers' supply chain cost analysis and optimization roadmap
• Own solution design, pilot execution, and continuous improvement in close partnership with Account Managers
• Drive scale-up through cross-functional team collaboration
• Engage global product teams to continuously improve the seller experience

About The Team

PMO-Sellers economic team aims to provide solutions to improve Sellers profitability.

Basic Qualifications

• 5+ years of supply chain experience

Preferred Qualifications

• Experience in project management
• Experience developing, and managing AI products

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon (Shanghai) International Trading Company Limited

Job ID: A10511760