Client Service Manager, Expert Interviews - APAC Night Shift, HCMC

The Expert Calls Team is the heartbeat of Dialectica. This isn't just an office regular role; it’s a commercial bootcamp. We offer a transparent, performance-based and growing path where high performers can reach Senior Manager level and Vice President in 5 years. You will master the "skills of the future": leadership, negotiation, strategic communication, and change management.

About the Role: Manager – The Pioneer of our Night Shift Powerhouse

As our 'Power-engine,' you’ll manage high-stakes global clients, ensure seamless delivery while building a founding team from scratch as the business grows. On the APAC Night Shift, you lead the charge as the primary decision-maker during peak US/EU trading hours. As the pioneer for this expansion, you’ll partner with global leadership to innovate our workflows and define the blueprint for Dialectica’s next phase of global growth.

Your Day-to-day Will Involve

• Client Management: Uphold clients’ best interest throughout collaboration, ensuring the confidentiality, and security of the data and information.
• Full-cycle Project Delivery: Review complex client briefs, identify top-tier industry experts. Regularly engage with experts to screen and validate their expertise and suitability for specific projects. Arrange consultations and oversee the coordination to ensure the meeting occurs successfully, and the client’s knowledge gaps are closed.

At Dialectica, we welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:

• Night Shift Readiness: Enthusiasm for working from 8:00PM to 5:00AM (UTC+7) (1-hour break included);
• Native or fluent English is a must;
• 2-5 years of experience in Expert Network Service or communicative positions. Highly preferable sales, recruitment or call center experience;
• A resilient and can-do attitude that thrives on solving complex problems under tight deadlines;
• A KPI-driver with proven record of delivering exceptional results and ensuring smooth project delivery;
• A Client-First Attitude commitment to excellence and a drive to exceed expectations.

• Elite Compensation: Competitive base salary (30% base salary increment after 10:00PM), uncapped performance bonuses + Monthly allowances;
• Private medical insurance, wellness sponsorships, and frequent team-bonding events;
• 20+ paid annual leaves;
• Onsite/Hybrid work set-up flexibility;
• Transferable skillset: Cultivate a powerful toolkit including sales, negotiation, leadership and business acumen that will serve you for the rest of your career;
• Global mobility in Athens, Montreal or Bogota through our international exchange program;
• Be part of a collaborative, impactful and fast-paced workplace guided by the values of transparency, diversity, quality, teamwork, ownership, and constant improvement.

Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company’s success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica’s commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe’s fastest-growing companies by the Financial Times.

Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.