English Customer Success Agent (Abroad)

Responsibilities:

• Provide prompt, professional, and empathetic support in English via phone, email, live chat, and instant messaging.
• Diagnose and resolve customer inquiries accurately on first contact, ensuring a seamless and positive brand experience.
• Identify and escalate complex or high-priority cases to senior teams or specialized departments while retaining ownership of the customer outcome.
• Proactively maintain deep knowledge of internal systems, updated product features, and evolving customer success policies.

Requirements:

• Bachelor’s degree or equivalent academic qualification.
• Fluency in English (B2 level or above in speaking, listening, writing, and reading); position operates entirely in English.
• Willingness to relocate to Vietnam (full visa sponsorship and work permit support provided).
• Willingness to work night and rotational shift patterns:
• Monday – Friday: 7:30 PM – 7:30 AM
• Saturday: 8:00 PM – 5:00 AM

Perks and Benefit:

• Join the insurance regimes according to the provisions of the Labor Law. Accident insurance 24/7.
• 14 days of leave/year.
• 13th Monthly Salary. Annual Health Checkup.
• Working in a dynamic, professional environment with many opportunities for advancement
• Monthly KPI Incentive: Up to 1,200,000 VND/month
• Base Salary + Meal Allowance + English Allowance + Night shift Allowance