[HCM] JUNIOR CUSTOMER SUCCESS (GOOD SPEAKING)

• Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations, consultant and deliver solution/ guidance on resolving the issue
• Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed
• Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly
• Collaborate with cross-functional teams to ensure timely and accurate issue resolution

REQUIREMENTS

• Graduated from Faculty of Accounting, Audit, Economics – Finance, or Information System
• From 1 years of experience in business analyst/customer success/service or related role
• Proficient in English, especially speaking
• Basic Accounting knowledge
• Experience/Knowledge of ERP systems (Odoo, Oracle, SAP, etc) is an advantage; or have strong desire to learn new technical skills
• Strong negotiation and problem-solving skills
• Good at developing and maintaining positive working relationships
• Excellent multi-tasker with great organizational skills

BENEFITS

You will have

• Competitive salary based on skills and experience
• 2-month probation with 85% of the official salary
• Review performance according to the company rule (Twice a year)
• Be consulted and oriented on a clear career path
• Participate in internal training programs to improve skills
• Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
• Working hours: From Monday to Friday (8 hours/day), flexible check-in from 8:00-9:00 AM, no weekend working

With other benefits

• Social Insurance according to Labor Law
• Annual health check-up at international hospitals
• 13 days of annual leave per year
• Participation in various company events such as New Year/Year-End Party, Company Trip, Anniversary Celebration, Happy Hour, etc.
• Involvement in volunteering and team-building activities, as well as internal sports competitions (e.g., gaming tournaments, running, football, badminton, etc.)
• Have a chance for internal training programs to improve professional skills, soft skills and foreign languages (English, Japanese, etc.)
• Opportunities to obtain professional certificates

LOCATION

• HCMC Office: 7th Floor, Jea Building, 112 Ly Chinh Thang, Vo Thi Sau Ward, District 3