Customer Success Manager - Vietnam

Ready to make a global impact in media operations?

Join Camphouse as a Customer Success Manager in Vietnam and help onboard one of our largest international clients. You’ll work with a dynamic global team, guide thousands of users across multiple markets, and ensure our platform delivers real value, all while being part of a fast-growing, innovative company shaping the future of marketing operations.

About Camphouse

Camphouse is a centralized media operations platform for complex marketing campaigns. Trusted by global brands and agencies, we bring planning, execution, tracking, and reporting together in one system, replacing scattered spreadsheets and fragmented tools with clarity, control, and collaboration. Our platform helps teams unlock their full potential, get a complete view of performance, and work more efficiently across local and global campaigns. Camphouse also uses AI‑ready data to support smarter workflows and insights as marketing evolves.

The role

You’ll be part of a large international onboarding program covering 80 markets and 4000 users.

Your mission: make sure users love the product, projects stay on track, and communication between teams and markets flows smoothly.

You’ll work closely with Our global CS team in EMEA, US and APAC, and our Product team in Malmö, Sweden.

This role is perfect if you enjoy mixing project management, customer communication, training, and product collaboration.

What You’ll Do

Project & delivery

• Drive and coordinate a large client project across multiple APAC markets
• Build and maintain project plans, timelines, and status updates
• Make sure milestones are hit and things move forward

Product & quality

• Collect local user needs and translate them into clear product requirements
• Lead UAT, testing, and feedback loops
• Be the bridge between users and product teams for bug prioritization and enhancements

Training & support

• Guide users through onboarding and tool adoption
• Run regular trainings and updates
• Keep training materials and documentation fresh and relevant
• Provide proactive, high-quality customer support through structured case handling ensuring timely resolution and excellent customer experience.

Client & team collaboration

• Be a main point of contact for the regional client
• Run regular status meetings with clients and internal teams
• Ensure expectations are clear and aligned on all sides

Travel may be required depending on business needs.

Who You Are

You have:

• 4–5 years of experience in project management (ideally in B2B SaaS or tech)
• Bachelor’s degree in a relevant field, such as business, marketing, communications, or project management, or similar.
• Experience working with large, cross‑functional projects
• Confidence working with international teams
• Strong communication skills in English
• A structured, proactive, and solution‑oriented way of working

🤝 What We Offer

• Competitive salary and benefits
• A chance to work with a high-profile global client
• An international, collaborative work environment
• A role where you can really make an impact
• A fast-growing company with a strong focus on innovation and quality

📍Location: Ho Chi Minh City, Vietnam

🕒 Contract: Permanent, Full-time.