Customer Success Manager

About Brook Aviation

Brook Aviation is a licensed helicopter operator and a leading provider of professional helicopter services in Israel. We provide tailored flights for private customers, business travel, and premium tourism experiences, with safety, professionalism, and exceptional service at the heart of every mission.

As Brook Aviation continues to grow and expand, we are looking for an outstanding Customer Success Manager to join our team and play a key role in shaping the customer experience and supporting the company’s commercial growth.

About the Role

As Customer Success Manager, you will manage the complete customer journey - from the initial inquiry through booking and flight coordination to post-flight follow-up and long-term relationship management.

You will serve as the main point of contact for private customers, business clients, and partners, ensuring that every interaction reflects Brook Aviation’s premium service standards.

This is a hands-on and customer-facing role that combines customer relationship management, sales support, operational coordination, and selected marketing activities. The position also includes occasional fieldwork.

Key Responsibilities

• Manage the complete customer journey, including incoming inquiries, understanding customer needs, preparing quotations, coordinating bookings, and conducting post-flight follow-up.
• Build and maintain strong, long-term relationships with private customers, business clients, executive travel decision-makers, concierge services, hotels, tourism professionals, and other relevant partners.
• Proactively follow up on inquiries and opportunities, support the conversion of leads into bookings, and identify opportunities for repeat business and additional services.
• Work closely with management, operations, pilots, and external partners to ensure that every booking is handled accurately and every customer promise is delivered.
• Requirements
• 3–5 years of relevant experience in customer success, account management, customer experience, sales, marketing, hospitality, tourism, aviation, or another service-oriented environment.
• Proven ability to manage customer relationships, coordinate multiple stakeholders, and deliver a consistently high standard of service.
• Strong commercial awareness, with the ability to identify customer needs, support sales opportunities, and encourage repeat business.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• A proactive, responsible, detail-oriented, and highly service-minded approach.
• Willingness to perform occasional fieldwork and work outside standard office hours when operationally required.
• Excellent spoken and written Hebrew and English.

Please send your CV in English to: [email protected]