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Infinity Solutions R2 Linkedin · Posted 1mo ago

Customer Success Support Specialist

Ramat Gan

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Indexed description

  • uc/individual/icon Virtual Onboarding of an Individual Customer
  • uc/coroporate/icon Onboarding of Corporate Customers
  • uc/individual/icon ID Life Cycle Management
  • ucpayementicon Accepting Or Giving Gifts
  • uc/due/icon Running Due Diligence
  • uc/fruad/icon Finding Credit Card Fraudsters
  • uc/fruad/icon Identity Fraud Detection
  • ucpayementicon Making a Payment to a Third Party
  • uc/individual/icon Virtual Onboarding of an Individual Customer
  • uc/coroporate/icon Onboarding of Corporate Customers
  • uc/individual/icon ID Life Cycle Management
  • ucpayementicon Accepting Or Giving Gifts
  • uc/due/icon Running Due Diligence
  • uc/fruad/icon Finding Credit Card Fraudsters
  • uc/fruad/icon Identity Fraud Detection
  • ucpayementicon Making a Payment to a Third Party

Customer Success Support Specialist

Job Description

Our Customer Success team is growing at Scanovate!

If you are a tech-savy, team player with creative thinking and strong customer facing skills,

Check-out our site at www.scanovate.com to learn about our solutions for cyber security, anti-fraud, and identity management.

Our growing team in Israel supports Scanovate’s solutions support clients from different industries. while building strong customer success foundation.

You Will

  • responsible for providing best in class customer support as part of the CS group located in Israel.
  • working closely with team leaders, shift managers and CS agents to constantly improve the quality of support, and the professional success of the teams.
  • collaborate with the CS Global Program Manager and the CS team in continuous improvement projects, and implementations of new tools, processes and policies.
  • Constantly Improve the overall Customer Support experience provided by your teams.
  • Take ownership of complicated customer issues and follow problems through to resolution.
  • Lead cross functional meetings with relevant departments.
  • Analyze statistics and compile accurate reports.
  • Flag discrepancies or untypical trends and push for resolutions and improvements.
  • Maintain an orderly workflow according to priorities.
  • Develop and implement new procedures, policies, and standard.

Scanovate is located in Ramat-Gan, a 5-minute walk from the train station.

Requirements

  • 2+ years experience with customer service teams. Prior experience in E-commerce/ marketplace is a plus.
  • Working knowledge of customer service software, databases, and tools: such as Zendesk (huge plus), confluence, chat tools, social engagement tools.. Expert knowledge in Excel.
  • Strong client-facing and communication skills
  • Advanced troubleshooting skills in a technical environment
  • Proficiency in English – spoken and written.

Will Have Impressed Us If You Have

  • Scripting experience in languages such as Shell, Perl, Ruby or Python

Scanovate is located in Ramat-Gan, a 5-minute walk from the train station.

Apply now

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