Client Service & Key Accounts Manager | Event Tech |

Company Description

Dreamcast is a comprehensive event-tech suite that helps event leaders host scalable events, maximize ROI, and deliver engaging experiences. The platform offers end-to-end solutions including registration and ticketing, WhatsApp automation, cashless payments, check-in and badging, and turnstile access for enhanced security. Dreamcast also delivers advanced content streaming, event CRM, AI-powered matchmaking, 3D virtual environments, and expo management tools to streamline operations for organizers and exhibitors. Trusted by leading organizations such as Dell, PwC, Hitachi, Johnson & Johnson, Lenovo, Tech Mahindra, Economic Times, and Times of India, Dreamcast supports both physical and virtual events worldwide. The team focuses on innovation, reliability, and seamless experiences for organizers and attendees alike.

Key Responsibilities

• Manage end-to-end relationships with key enterprise clients.
• Act as the primary point of contact for client communication and support.
• Understand client requirements and coordinate with internal teams for successful event delivery.
• Ensure smooth execution of virtual, hybrid, and onsite events.
• Conduct regular client meetings, project reviews, and post-event feedback sessions.
• Drive client satisfaction, retention, and account growth.
• Identify upselling and cross-selling opportunities for Event Tech solutions.
• Coordinate with Sales, Operations, Product, and Technical teams to resolve client queries.
• Prepare project timelines, status reports, and account health reports.
• Ensure SLA adherence and deliver an exceptional client experience.

Required Skills

• Client Relationship Management
• Key Account Management
• Event Tech / Event Management
• Virtual & Hybrid Events
• Project Coordination
• Stakeholder Management
• Client Communication & Presentation
• Problem Solving & Conflict Resolution
• CRM Tools
• MS Excel & PowerPoint

Preferred Experience

• 5- 7 years in Client Servicing, Account Management, Customer Success, or Event Management.
• Experience handling Corporate, Enterprise, B2B, or SaaS clients.
• Prior experience with Event Technology platforms will be preferred.
• Strong communication, coordination, and multitasking abilities.

Skills: key account handling,operations,client services,account management,saas,events,enterprise