Technical Account Manager

Exp: 3 to 6 years

Job Role : Technical Account / Customer Success Manager

Job Location: Noida , sector 60 , All 5 days WFO

Shift Timings : EST time zone ( 6:30 PM to 3:30 AM)

Job Description:

• Own the end to end technical relationship for a portfolio is largest and most
• strategic merchants, often at C level or VP level engineering stakeholders.
• Lead complex, multi-phase integration and optimization initiatives, including custom
• implementations, platform migrations, and large scale upsell or cross sell efforts.
• Serve as the executive level technical escalation point, resolving high stakes, high
• visibility technical issues under time pressure.
• Proactively identify growth opportunities within strategic accounts by deeply
• understanding merchant architecture, roadmap, and business goals.
• Partner with Product and R&D leadership to influence roadmap based on strategic
• merchant needs, and represent the voice of our biggest customers internally.
• Build scalable frameworks, tooling, and best practices that can be applied across the
• broader TAM organization, not just individual accounts.
• Own quantifiable outcomes tied to strategic account health: reduced time to value,
• expansion revenue enabled, escalation reduction, and merchant retention.

Qualifications

• 3 or more years of experience in a Technical Account Manager, Solutions Engineer or
• Solutions Architect roles, with direct experience supporting large, complex enterprise
• customers.
• Track record of owning strategic, high-revenue enterprise relationships end to end,
• including navigating executive stakeholders on both the merchant and internal side.
• Deep technical background, including hands on experience with SQL, API integrations,
• log analysis, and reading source code at a level that allows independent technical
• investigation without heavy engineering support.
• Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiatives
• from strategy through execution.
• Strong executive communication skills, comfortable presenting technical strategy to
• senior leadership on both sides.
• Proactive mindset and strong ownership.
• Excellent written and spoken English.
• Experience in E-commerce, payments, or FinTech, particularly with large scale US
• retailers, is a significant advantage.