Engagement Manager

About Passionfruit

Passionfruit is building the growth marketing OS: an AI intelligence layer plus senior specialists, working as one system. Which means you own outcomes here, not channels, and you pull every lever from SEO to AEO to Ads to get there.

Trusted by 500+ leading brands globally - Nykaa, Major League Baseball, Herbalife, Marsh. Partnered with Open AI, Google & Anthropic.

Let's redefine marketing together.

About the Role

As an Engagement Manager at Passionfruit, you’ll be the driving force behind the success of our highest-priority client engagements. You’ll work directly with key client stakeholders to understand their business objectives, shape strategic priorities, and ensure our teams are delivering meaningful outcomes.

You’ll serve as a trusted thought partner to clients; providing strategic guidance, bringing structure to complex challenges, and helping them navigate the evolving landscape of AI search. Partnering closely with internal teams across Growth, SEO, Content, and Product, you’ll align stakeholders, drive execution, and proactively address client needs to ensure every engagement delivers measurable impact.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of high priority clients.
• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with our internal platform
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

You’ll be a great fit if you have

• Min 3 years of experience in consulting, client strategy, account management or running a marketing team.
• Experience managing senior stakeholders and complex client relationships.
• Strong project and engagement management capabilities.
• Demonstrated ability to structure problems, manage cross-functional teams, and drive execution.
• Strong analytical and commercial acumen.
• Prior experience in a fast-paced agency, consulting, startup, SaaS, or professional services environment is a plus.

Our Guiding Principles

• Customer Centric - WITPYAS (What Is The Problem You’re Solving?)
• Innovation - Push the boundaries.
• OOO - Out-think, Out-build, Out-deliver.
• Collaboration - The best work is never solo.
• Passion - The name says it all. Combine wit, and “PYAS” (hunger).

Work Culture

This is a full-time, in-person role based out of our New Delhi (Saket) office. You’ll join a global, high-performing team with a culture rooted in curiosity, innovation, and execution excellence- where data inspires decision-making and every insight drives measurable business impact.