Customer Success Manager

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany.

Your tasks

We are seeking a Customer Success Manager to serve as a strategic partner to our customers throughout their lifecycle - from pre-sales engagement through deployment, delivery, and ongoing account management. This role combines technical expertise, project management, and strong customer-facing skills to ensure successful solution adoption and long-term customer satisfaction.

Key Responsibilities

• Act as a trusted advisor to customers during pre-sales, supporting solution design, technical discussions, and value positioning in collaboration with Sales
• Lead end-to-end customer onboarding, implementation, and deployment projects, ensuring delivery on time, within scope, and aligned with customer expectations
• Manage customer accounts post-implementation, driving adoption, retention, and expansion opportunities
• Translate customer requirements into clear project plans, coordinating cross-functional teams including Product, R&D, and Support
• Monitor project progress, risks, and dependencies; proactively resolve issues to ensure smooth delivery

Your profile

• 3–7 years of experience in Customer Success, Technical Account Management, or Project Management in a SaaS or technology environment
• Strong technical aptitude with the ability to understand and explain complex solutions (APIs, integrations, or enterprise systems preferred)
• Excellent communication and stakeholder management skills, with experience engaging both technical and business audiences
• Fluent in German and English language
• You have a background in enterprise software or B2B SaaS environments

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction
• We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
• Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
• We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
• Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken
• Work location can also be Düsseldorf.