Associate Technical Account Manager

Job Purpose

Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Geneva team, responsible for supporting EMEA new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications.

Responsibilities

• Responsible for supporting clients using the WEBICE trading application and associated suite of products
• Build and maintain relationships with new and current users through continued training and floor visits
• Become an expert in the content and functionality of WEBICE and suite of associated products
• Channel customer feedback into the product development and technology teams
• Build good understanding of customer workflows and their toolset (ICE or otherwise)
• Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teams
• Ability to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking community
• Maintain high level training sessions with ability to cross sale other ICE solutions and product derivatives
• Candidate must understand futures and options
• Provide bi-weekly customer feedback to the Product Management team and document accordingly
• Travel would be required

• Bachelor’s degree or equivalent work experience is required
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems
• Qualifications: Understand key target industries, trends in industry and emerging technologies
• Pro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos
• Knowledge of Capital Markets (Exchange and/or OTC) and derivatives
• Any prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications