Customer Success Manager
Indexed description
Crossing Hurdles is a global recruitment firm partnering with leading US-based startups. We are hiring for a rapidly scaling AI-driven B2B SaaS company, backed by top-tier venture investors and building category-defining technology at the intersection of AI and enterprise sales.
Role Snapshot
Role: Customer Success Manager, AI Implementation
Compensation: $90K $100K base (OTE: $110K $120K) + competitive equity
Location: San Francisco, CA | Hybrid (in-office required)
Experience: 3-8 years in customer-facing, customer success, or operational roles at a tech company
Employment Type: Full-time
Visa: No sponsorship available
About The Client
It is a fast-growing healthtech startup using generative AI to transform home healthcare operations. Founded in 2023, they helps clinicians complete OASIS and routine documentation in minutes instead of hours, and is already live with agencies serving tens of thousands of patients daily.
Why should you consider this role?
- Be on the front lines with clinicians, owning onboarding, training, and ongoing engagement to drive real-world impact in healthcare.
- Operate at the intersection of Customer Success and Ops managing scheduling, follow-ups, workflows, and internal coordination.
- Build and maintain training materials and resources that directly improve clinician adoption and outcomes.
- Track usage and engagement data, surface insights, and proactively flag trends to improve retention and success.
- Act as the voice of the customer, feeding clinician feedback directly into Product and Success strategy at an early-stage, high-ownership company.
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