Customer Engagement Manager

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Job Description

The Customer Engagement Manager (CEM) is responsible for managing an established book of business across the greater Metro Detroit area - Birmingham, Troy, Flint, Auburn Hills, Saginaw, Ann Arbor, and surrounding communities - while educating customers on additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services) using the Ryder Sales Process. This is a relationship-driven, field-based role built for someone who genuinely enjoys getting out from behind a desk: visiting customers, building trust, and being the face of Ryder in their local market.

The CEM's book of business will typically consist of smaller, less complex local accounts with power fleet opportunities of 1-5 units - roughly 65-75 accounts across the territory.

Compensation & Earning Potential

Base salary: $55,000/year, plus commission.

• Total on-target earnings (OTE): approximately $70,000
• Realistic first-year total take-home: approximately $60,000 (commission builds as you ramp up your book)

Territory & Travel

This role covers a roughly 80-mile radius around Troy, MI, spanning the greater Metro Detroit area. Travel is 100% local and daily - you're home every night, with no overnight travel required.

• Mileage is reimbursed
• Choice of cell phone reimbursement or a company-provided phone

There's real autonomy in how you structure your week. Mondays and Fridays tend to be internal-meeting-heavy office days, which naturally leaves the middle of the week for time in the field with customers.

Essential Functions

• Attain or exceed assigned sales quotas and profit targets
• Maintain regular and consistent in-person and virtual contact with customers to meet customer requirements
• Develop a sales penetration plan to expand Ryder's wallet share
• Segment account base by opportunity for growth, renewal (retention), and potential for risk of loss
• Present Ryder services and capabilities; develop relationships with all customer buying influencers
• Develop a complete understanding of customers' business, goals, and objectives
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate
• Serve as facilitator between customers and Ryder departments or Ryder vendors
• Ensure contracted services are delivered to customers; maintain appropriate customer contact and manage customer satisfaction
• Conduct regularly scheduled customer reviews and monitor VOC results by account
• Update CRM with relevant account-specific details and interactions
• Proactively anticipate problems through continuous dialogue with customers and Ryder staff
• Provide customers with information on new services, policy changes, and best practices for using leased trucks efficiently

Additional Responsibilities

• Performs other duties as assigned

What We're Looking For

This is a people-first role. We're looking for someone who's excited to be out in the market building relationships - taking customers to lunch, showing up at their business, and making them feel like a priority - not someone looking to sit behind a desk.

Open to entry-level candidates and those newer to sales or the transportation industry. We'll teach the transportation side; what matters most is the drive to build relationships and grow into the role. This can be a great next step for someone coming from an hourly or less traditionally "corporate" background who's ready for something more.

Skills And Abilities

• Sales skills
• Account management skills
• Negotiation skills
• Comfort learning contractual leasing and pricing (training provided)

Qualifications

• Bachelor's degree in business, marketing, or transportation preferred, or equivalent experience
• Prior experience in customer service or sales is a plus, but candidates who are coachable and eager to grow are encouraged to apply even without direct sales experience
• 2 years or more experience providing service to customers., Required
• 2 years or more experience selling to customers., Required

Travel

Local, daily travel required for customer meetings (approximately 20-30%). Home every night - no overnight travel.

Job Category: Outside Sales

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

$55,000

Maximum Pay Range

$80,000

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees

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