Customer Success Manager

About Ryft

Ryft is a rapidly growing, FCA-regulated payment facilitator that enables platforms and marketplaces to seamlessly onboard merchants and process payments with compliance built in. Backed by leading investors and fresh from our Series A raise, we're scaling fast and looking for ambitious talent to join the journey.

About the role

We are looking for a Customer Success Manager to join our team and help our customers achieve measurable value from our platform. You will own the post sale relationship, drive adoption, ensure retention, and act as the voice of the customer internally. This is a high impact role for someone who is proactive, structured, and confident managing a portfolio of customers.

Key responsibilities

• Manage the end to end customer lifecycle from onboarding through renewal

• Build strong relationships with customers and understand their goals, challenges, and commercial context

• Deliver on boarding programs that drive fast time to value

• Monitor customer health and engagement and take action to improve satisfaction and retention

• Lead quarterly business reviews with customers and share insights, product updates, and recommendations

• Work closely with product, engineering, and support to advocate for customer needs

• Identify opportunities for revenue expansion and work with sales to progress them

• Maintain accurate records, forecasts, and activity logs in the CRM

• Contribute to playbooks, processes, and documentation to improve the customer success function

About you

• Experience in a customer success role within SaaS or fintech

• Strong relationship builder with clear communication skills

• Confident running structured meetings such as onboarding sessions

• Comfortable with data and able to translate insights into actions

• Highly organised with strong attention to detail

• Proactive problem solver with a commercial mindset

• Able to manage multiple accounts at once and prioritise effectively

• Familiarity with CRM platforms and customer success tools

What We Offer

• A chance to shape the future of payments at a high-growth fintech
• Meaningful equity options
• Hybrid working with flexible hours
• 25 days holiday + bank holidays
• Learning & development budget
• Regular team socials and offsites