Client Success Manager (CSM)

At TraXtion, we are building a team driven by innovation, accountability, and measurable results. Our culture values collaboration, respect, and continuous improvement, empowering employees to take ownership of their work and contribute to meaningful outcomes.

We believe great ideas come from diverse perspectives and strong teamwork. Across every level of the organization, we encourage creative problem solving and a mindset focused on growth and improvement.

TraXtion fosters an environment where employees can develop professionally, challenge themselves, and make a real impact on the future of automotive technology.

Join us as we continue to grow, innovate, and drive the industry forward.

Job Summary

The Client Success Manager (CSM) is responsible for retention, engagement, and expansion within a regional pod. The CSM ensures customers achieve measurable ROI, drives retention, and identifies add-on growth opportunities. This role acts as the relationship owner post-sale and collaborates closely with the RSM and DSS to maximize pod revenue and customer advocacy.

Responsibilities and DutiesAccount Retention & Engagement

• Manage a regional book of business
• Maintain company agreed retention rate
• Conduct structured Touchpoints and QBRs
• Perform postinstall trainings, performance audits and adoption reviews
• Ensure timely followup on support tickets

• Identify addon opportunities and collaborate with RSM on upgrades
• Drive referral generation from current customers
• Manage renewals
• Deliver ROIdriven account reviews

• Cultivate “raving fans” to strengthen retention
• Develop strong dealer relationships
• Educate customers on best practices and product utilization
• Document all interactions in CRM

Required:

• Strong client relationship management skills
• Experience in automotive retail or SaaS support
• CRM proficiency (HubSpot preferred)
• Datadriven mindset
• Strong presentation skills
• Up to 25% of travel

• 2 to 5 years’ experience of automotive dealership operations knowledge
• Experience managing a highvolume book of business

• Competitive pay, performance incentives, and growth opportunities
• A comprehensive benefits package for your health, finances, and worklife balance
• Supportive team culture with regular recognition and development
• Paid time off, holidays, and flexible scheduling options (where applicable)
• Access to tools, resources, and programs that support your success—personally and professionally
• An inclusive workplace where your voice and perspective matter

If you’re ready to be part of a dynamic, hands-on team that values precision, teamwork, and continuous improvement, we’d love to hear from you!