Manager of Customer Success

About the Company

We are working with high growth, listed Digital Technology Company to seek for a Customer Success Manager.

About the Role

Join a listed firm. Salary up to 6K, Var Bonus (2 payout per year). Experience in Client Onboarding and Product Adoption is key.

Responsibilities

• Perform customer success duties and operational support required for local and international customers.
• Taking over customers who have completed the onboarding phase and enhance usage for adoption.
• Developing a "Trusted Advisor" relationship with customer stakeholders, demonstrate achieve full business value.
• Focus on overall product adoption, identify growth opportunities, and potential risks within the customer's portfolio.
• Conduct periodic meetings for confirmation of operation status and area of improvement.
• Propose improvement of functions/services to the Product Development Department based on customer feedback.
• Support product promotion by delivering product value to customers as new functions are being released.
• Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers.
• Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars, and events.

Qualifications

• Experience in the B2B consultation sales industry.
• Post-sales support experience in the SAAS/ IT/ Digital/ Consultancy. Others are welcome to apply.
• Corporate customer consultation experience (solution sales).
• Customer support and operation experience by using systems such as Salesforce, Gainsight.
• Proficiency in Japanese is an added advantage.
• Project management experience and/or account management experience is added advantage.

Required Skills

Experience in the B2B consultation sales industry, post-sales support experience in the SAAS/ IT/ Digital/ Consultancy, corporate customer consultation experience (solution sales), customer support and operation experience by using systems such as Salesforce, Gainsight, proficiency in Japanese, project management experience and/or account management experience.

Preferred Skills

Proficiency in Japanese is an added advantage, project management experience and/or account management experience is added advantage.

Pay range and compensation package

Salary up to 6K, Var Bonus (2 payout per year).

Equal Opportunity Statement

If you are keen to apply for this role, please click auto-apply.