Tally
Linkedin · Posted 2d ago
Customer Service Manager (Cloud) @ Dubai
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Indexed description
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
- Manage customer relationships and ensure high customer satisfaction.
- Drive customer retention and contract renewals.
- Identify upselling and cross-selling opportunities.
- Monitor account health and proactively manage customer engagement.
- Conduct regular customer meetings and Quarterly Business Reviews (QBRs).
- Coordinate closely with Sales, TAM, Presales, Solutions Architecture, Finance, and other internal stakeholders.
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years' of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Do follow our LinkedIn for faster response. Only shortlisted candidates will be notified.
https://www.linkedin.com/company/tally-recruitment-agency/
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