Manager, Service Management Organization

Apex Fintech Solutions Manager, Service Management Organization 7 Hours AgoSaved Hybrid 2 Locations Senior level Senior levelFintech • Software • Financial ServicesLeads Service Management Analysts in delivering client support and meeting response and resolution SLAs. Oversees service queues, workflow allocation, escalations, quality assurance, operational metrics, trend analysis, process improvements, and team development. Partners with Operations, Compliance, Billing, Product, Engineering, and Account Management to resolve issues, improve workflows, reduce client friction, and maintain consistent, compliant service experiences.Top Skills: Crm SystemsFreshdeskReporting ToolsSalesforceTicketing PlatformsZendesk