vSaaS Global
Linkedin · Posted 23d ago
Customer Success Executive - SaaS
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Indexed description
Introduction
- Set up regular meetings with customers and partners, provide information about products and services, take/cancel orders, and obtain details of complaints.
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions are taken on customer requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Facilitate webinars/ events and meetings for customers and partners.
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