Customer Success Representative

Your career in the Software-as-a-Service (SaaS) industry starts here. Intaker is seeking a motivated and customer-focused individual to join our team as a Customer Success Representative.

As a fast-growing technology startup based in Los Angeles, we’re transforming the legal industry by providing innovative software tools that automate client intake processes for law firms. Our mission is to help law firms streamline how they onboard clients—and we’re looking for someone who’s passionate about supporting customers, ensuring successful adoption, and driving retention.

Who You Are:

• Thrive in fast-paced environments
• A natural people person who enjoys connecting with others
• An excellent communicator with a positive, can-do attitude
• Detail-oriented, organized, and dependable

Responsibilities:

• Lead face-to-face meetings regarding customer accounts and features
• Collaborate with sales and implementation teams to understand client needs
• Become a subject-matter expert on our platform and its functionality
• Train and educate customers on product features
• Deliver an exceptional customer experience to drive long-term adoption

Requirements:

• Bachelor’s degree in Business, Engineering, or a related field
• Strong communication and interpersonal skills to work effectively with customers and internal teams

Preferred Qualifications:

• Experience in Customer Success, Implementation, or Sales within a SaaS company

Compensation and Benefits:

• Estimated Total Earnings: $69,000
• Base Salary: $47,000 + Incentives
• Bonus: Up to 10% of base (determined annually in December)
• Healthcare: Medical, Dental, and Vision plan options
• Retirement: 401(k) with up to 4% company match
• Unlimited PTO

Perks:

• Unlimited snacks, coffee, and more
• Weekly team happy hours
• Business trips and team-building events
• Clear career growth opportunities in a scaling startup

At Intaker, we value growth, professional development, and collaboration. You’ll join a team of talented professionals passionate about making a difference in the legal industry. As a Customer Success Representative, you’ll play a key role in ensuring customers succeed with our product, while gaining hands-on experience across sales, product, and engineering teams.

If you’re ready to grow your career at an innovative and fast-moving SaaS startup, we’d love to hear from you. Apply today using the link provided.