Senior Customer Success Manager

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

• Contactless sensing that monitors respiration and motion with medical-grade accuracy
• Native predictive models that detect 85% of preventable adverse events several days in advance
• Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

The Role

We're looking for a Senior Customer Success Manager who thinks like a consultant and operates like a strategist. This is not a traditional account management role. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes, all while building C-suite relationships that make Circadia indispensable.

If you've spent your career advising healthcare organizations, navigating complex institutional environments, and translating data into executive-level insight, this role was built for you.

What You’ll Do

• Strategic Partnership Management Act as a trusted advisor to key leadership teams across multi-site healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals — not just their immediate needs.
• Implementation & Workflow Design Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.
• Executive-Level Engagement Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders — and maintain those relationships through insight, not just service.
• Data-Driven Advisory Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.
• Renewal & Expansion Strategy Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities — contributing directly to forecasting and pipeline reviews.
• Voice of the Partner Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.

Must-Have Qualifications

• 4–6 years of experience in management consulting, strategic account management, or client advisory. Ideally, in healthcare, med-tech, or health IT
• Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements
• Executive presence: you communicate with clarity and credibility at every level of an organization
• Consultative instincts: you diagnose before you prescribe, and you back recommendations with data
• Comfortable owning ambiguous, high-stakes engagements and driving them to measurable outcomes
• Willingness to travel ~50% within your region
• Passion for Circadia's mission to transform patient care through intelligent monitoring and automation

Why This Role, Why Now

You'll have the autonomy of a consultant without the constraints of billable hours or project-hopping. You'll own real relationships, see real outcomes, and be part of a mission-driven team that's scaling fast. At Circadia, your work directly translates into improved lives — and that's something most consulting engagements can't offer.

Compensation & Perks

• Base Salary: $90k – $130k base salary + meaningful employee stock options
• Benefits: 100% company-paid medical, dental, vision; 401(k); generous PTO
• Workspace: El Segundo HQ with rooftop views, espresso bar, and weekly team lunches
• Impact: Your models will influence care decisions for tens of thousands of seniors every day