Customer Success Manager

Location: Remote — US, UK or Canada (native-level American English - mandatory)

Salary: $3,500-$7,000 per month, based on experience

Employment Type: Full-Time

Key Responsibilities

• Onboard new clients following the sales process and introduce them to our services
• Serve as the main point of contact for clients, providing guidance, updates, and support
• Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
• Ensure client retention by proactively addressing issues and providing solutions
• Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals
• Track and report on client progress and performance metrics
• Escalate issues as needed and manage difficult client interactions with confidence and professionalism
• Contribute to process improvements and build out SOPs for the CSM function
• Mentor future CSM team members as the department grows

Required:

• 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment
• Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads
• Excellent communication, negotiation, and client management skills
• Ability to handle challenging client situations with professionalism and assertiveness
• Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools
• Highly proactive, detail-oriented, and able to work independently
• Passionate about delivering high-quality client results

• Experience working with contractors or service-based clients
• Leadership experience or interest in growing into a senior CSM role

Why Join Us

• Fully remote work with flexible schedule within Eastern Time
• Opportunity to build and lead your own team in the future
• Exposure to high-level client success and agency operations
• Supportive, fun, and high-energy team culture
• Opportunity to shape processes and make the role your own