Customer Success Manager & Growth Hustler

Requires fluent Danish

Fintech | Growth | Full-time

At LLPOS, we build modern cloud-based point-of-sale systems for restaurants, cafés, and retailers across Denmark. We work with leading payment providers - Nets, Worldline, Softpay, Swedpay, Verifone, and MobilePay - operating at the heart of the Nordic payments ecosystem. We're growing fast, and we're looking for a relentless hustler who wants to grow with us.

The best Customer Success Manager isn't the one who answers the most support calls. It's the one who ensures customers rarely need to call - and consistently helps them get more value from our platform.

Your Role

You'll feel like you own the platform - not just support tickets.

Restaurant owners, café managers, and retailers will rely on you as their trusted advisor. You'll understand their business, identify pain points before they become problems, and proactively help them get the most from LLPOS.

You won't wait for customers to contact you - you'll reach out first.

When you identify opportunities to improve their business, introduce new features, or expand their use of our platform, you'll lead those conversations naturally. Not as a salesperson - but as someone genuinely invested in their success.

Yes, you'll occasionally handle urgent support issues when they arise. But your primary responsibility is making sure your customers never have a reason to consider another provider - and that our platform keeps improving by staying close to the merchants we serve.

We're Looking For Someone Who

• Takes ownership and doesn't wait to be told what to do
• Is naturally curious about technology and wants to be at the forefront of what's new
• Can have commercial conversations that feel like trusted advice rather than sales
• Wants to work closely with leading Nordic fintech companies
• Enjoys building and improving things - not complaining about what isn't working
• Has excellent written and spoken Danish - additional languages are a plus

We don't believe in the perfect background - we believe in the perfect mindset. What the people who thrive here all have in common: ownership, initiative, curiosity, and a genuine drive to make things better every day.

This Probably Isn't For You If...

You're looking for a predictable role with clearly defined tasks and a manager who tells you exactly what to do each day. There's absolutely nothing wrong with that. It's simply the opposite of how we work.

What You'll Get

At the Heart of Nordic Fintech Collaborate daily with Nets, Worldline, Softpay, Swedpay, Verifone, and MobilePay - first-hand experience in the Nordic payments ecosystem.

Real Ownership Your customers are your responsibility. Autonomy to decide, act, and build long-term relationships. You're measured on outcomes - not on how closely you follow a script.

Accelerated Career Growth We're in an exciting growth phase. You're getting in early - and you'll feel it in your career from day one.

A High-Impact Team Small team. Fast decisions. No unnecessary bureaucracy. You'll work directly with the people building the product - a founding team with 50+ years of combined experience from the world's biggest companies.

Ready?

We want to see you, not read about you!

Send us a short video - max 90 seconds - and tell us: what would you do in your first month as a Customer Success Manager at LLPOS, and give us one example from a previous job that shows you take ownership?

Video in English or Danish - your choice.