Customer Success Manager

Join Hyperlocology as a Customer Success Manager and help the world’s most iconic multi-location brands transform how they connect with customers locally. In this strategic, client-facing role, you’ll blend consulting, advertising expertise, and relationship leadership to drive measurable impact and long-term growth.

Are you ready to partner with some of the most iconic franchise and multi-location brands in the world? As a Customer Success Manager (CSM) at Hyperlocology, you will be at the forefront of transforming how these brands engage customers locally. You will own and grow key relationships, serve as a trusted advisor to both brand and field marketing teams, and ensure our clients see exceptional value in every campaign.

This is not a typical account management role. It is a chance to blend strategic consulting, advertising expertise, and relationship leadership. You will lead weekly strategy sessions, deliver data-driven insights that move the needle, and guide clients through an ever-evolving media landscape.

Key Responsibilities

• Own the Relationship: Be the primary point of contact for your portfolio of enterprise brands, forging strong, consultative partnerships with both brand and field marketing leaders.
• Drive Strategic Impact: Lead weekly strategic conversations with marketing teams, advising them on local advertising best practices, campaign optimization, and innovative growth opportunities.
• Showcase Advertising Expertise: Guide clients across top digital channels including programmatic, Meta (Facebook and Instagram), Google Search, digital out-of-home, and emerging platforms to deliver tangible business results.
• Champion Retention & Growth: Elevate client satisfaction, deepen adoption of Hyperlocology’s platform, and uncover opportunities for expansion to make renewals a no-brainer.
• Turn Data Into Action: Translate performance metrics into clear, actionable insights that help clients make better, faster marketing decisions.
• Collaborate to Win: Work cross-functionally with our Ad Ops, Strategy, Product, and Sales teams to deliver seamless execution and ongoing value.
• Be the Face of Hyperlocology: Represent the brand at customer meetings, business reviews, and industry events to strengthen relationships and bring fresh perspectives back to the team.

Qualifications

• 5+ years in digital advertising, customer success, or account management for multi-location or enterprise brands.
• Deep understanding of key digital channels including programmatic, Meta, Google Search, and digital out-of-home.
• Proven track record of retention, growth, and delivering measurable impact for enterprise clients.
• Strong analytical skills and the ability to translate data into compelling stories and recommendations.
• Exceptional communicator with a talent for building lasting relationships.
• A proactive problem solver who thrives in a fast-moving, collaborative environment.
• Willingness to travel to meet clients and attend industry events.

Compensation & Benefits

• Competitive base salary $75,000 to $125,000 plus uncapped bonus potential.
• Equity participation in the company.
• Full benefits package (medical, dental, vision, life insurance).
• Remote-first culture with flexibility.
• Company-sponsored offsites and travel opportunities.

Why Join Us?

At Hyperlocology, you will partner with the world’s leading brands to shape how they connect with customers at the local level. You will join a collaborative, forward-thinking team that values curiosity, insight, and results. If you are passionate about helping enterprise brands achieve measurable local impact while working with cutting-edge digital strategies, this is the opportunity to make your mark.

Ready To Join Us?

Email us at [email protected]

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