Technical Success Manager

Technical Success Manager – German Speaker

About the Role

Join an industry-leading provider of billing and monetization solutions as a Technical Success Manager. In this role, you will act as a trusted advisor to enterprise clients across EMEA, combining technical expertise with a customer-first mindset to ensure workflows, integrations, and new use cases deliver maximum business impact. You will work closely with Account Managers, Support, Product, Engineering, and Sales to drive retention, adoption, and growth.

What You’ll Do

• Help enterprise customers run seamless billing, payment, and revenue workflows.
• Guide clients through best practices to rapidly launch new pricing models, products, or market entries.
• Provide clear insights on adoption and usage to help customer leadership unlock revenue opportunities.
• Offer hands-on technical guidance so customers can scale with confidence while ensuring their product feedback directly influences the platform's roadmap.

What You’ll Bring

• Experience in a techno-functional role (e.g., TSM, Solutions Consultant, Post-Sales Engineer,).
• Hands-on experience working with APIs, webhooks, SaaS integrations, and iPaaS tools.
• Understanding of subscription/payment operations (chargebacks, declines, reconciliation) or a strong self-starter drive to learn them.
• Exceptional ability to translate technical details for both developers and executive stakeholders.
• Professional German language skills (Preferred) for EMEA customer support, combined with high agency, curiosity, and an enthusiasm for AI.

Benefits Package

• Competitive salary & equity
• Medical & Dental Insurance
• Pension with employer match
• Life Assurance
• Income Protection
• ESOPs
• President's Club