Customer Success Lead

Job Type: Contract

Location: Sydney, NSW, Australia

Job Category: Customer Success

About Us

At HealthShare, we’re focused on making a real difference in healthtech. Our mission is simple, to improve the lives of Australians by connecting them with better access to healthcare providers and trusted information.

For more than a decade, we’ve been at the forefront of digital health, with over 10 million Australians and 24,000 doctors using our platforms each year.

Our products help patients find healthcare providers and trusted information, while supporting doctors and medical specialists to improve access to care and patient engagement.

As we continue to evolve our products and build a broader healthcare marketplace, we’re looking for a Customer Success Lead to help shape our GP customer's success & experiences. This is an opportunity to take genuine ownership and see the direct impact of your work on patients and healthcare providers.

Job Description

Please Note: This is a 12 month Maternity Leave contract, located in Bondi Junction, working under a hybrid work arrangement.

At HealthShare, the Customer Success Lead plays a key role in driving practice adoption, engagement and growth across our GP Solutions products.

You’ll lead the day to day activity of the GP Solutions customer success team to increase practice signups and engagement, while also overseeing BetterConsult workflows to ensure campaigns are implemented and delivered effectively.

This is a hands on role combining user acquisition, customer success, practice engagement and operations. You’ll work closely with Product, Data, Marketing and commercial teams to identify opportunities, improve performance and support growth.

Using data and customer insights you’ll help improve how we attract, convert and engage practices and users across HealthShare.

Desired Skills And Experience

What you'll bring:

• Experience in customer success, user acquisition and growth
• Experience driving customer or practice signups and engagement
• Strong sales and marketing execution skills
• Experience managing customer and partner relationships
• Confidence using data and customer insights to improve performance
• Experience working with Product, Data and Engineering teams
• Ability to support, coordinate and coach team members
• Strong project planning and prioritisation skills
• Experience implementing campaigns and improving operational processes
• A hands on, practical approach to getting things done

Why work with us?

At HealthShare, growing user adoption & our customers success has a meaningful impact. Your work will help more GP practices engage with our products and support better healthcare experiences for patients and providers.

You’ll have genuine ownership across GP practice engagement, customer success and BetterConsult operations, with the opportunity to influence how we attract, convert and engage users.

You’ll join a friendly, culturally diverse and inclusive team guided by four values:

• People Fanatic: We support, respect and celebrate one another.
• Passionate Performer: We bring energy, lead by example and lift those around us.
• Curious Changemaker: We ask why, explore new approaches and make things simpler and better.
• Creative Collaborator: We build ideas together and bring team spirit to everything we do.

Our Benefits Include

• A flexible hybrid work environment - min 2 office days
• Quarterly Wellness Days and a birthday day off.
• Two weeks’ work from anywhere option.
• Career development and coaching.
• Paid parental leave.
• Paid volunteer days.
• Employee Assistance Program support.
• Rewards and recognition.
• Regular social events and team activities.

This is a 12 month maternity leave contract. Our office is based in Bondi Junction

If you’re a hands on team lead who enjoys driving user growth, improving customer engagement and achieving measurable results, we’d love to hear from you. Apply via the link.