Customer Success Manager

Join a fast growing American cybersecurity scale-up redefining how organisations validate and strengthen their security posture. We're looking for a relationship-driven Customer Success Manager to help enterprise clients get maximum value from a cutting edge AI Security Validation Platform.

The Role:

Own the post-sale relationship for a portfolio of enterprise customers across Australia.

Drive adoption, retention, and expansion by ensuring clients realise measurable value from the platform.

Act as a trusted advisor to CISOs, Security Leaders, and Security Teams, guiding them through their security validation journey.

Partner closely with Professional Services and Sales Engineering to ensure smooth onboarding and long-term success.

Monitor account health, proactively flag risk, and identify opportunities for growth within existing accounts.

Translate customer feedback into insights that shape product and service improvements.

What You Bring:

Experience in a Customer Success, Account Management, or client-facing role, ideally within cybersecurity or enterprise SaaS.

A strong understanding of enterprise security concepts; familiarity with security testing, MITRE ATT&CK, or similar frameworks is a plus.

Excellent communication and relationship-building skills, with the ability to engage senior security stakeholders.

A genuine interest in cybersecurity and AI-driven security tooling.

This is an individual contributor position for now , not managing a team.

Comfort working directly with Enterprise or Public Sector clients in a client-facing capacity.

The position is remote but client-side meetings are a regular part of the role across Australia.