Head of Services Operation

The Operations Director position leads the Field Services operation s with the following priorities:

• Ensuring team safety,

• Securing the execution of the job on customer site s to quality, budget and time standards,

• Deploying corporate strategy,

• Driv ing customer satisfaction,

• Accelerat ing sal es, backlog management & profitab ility ,

• Managing the Operations teams ,

• Manag ing a transition to a digital business model .

Essential Responsibilities :

• Safety & Cyber s ecurity

• Lead by example in ensuring safety & cyber security standards are applied.

• Ensure FSR 's receive appropriate certification before attending site and use PPE .

• Secure FSR Managers perform ( minimum ) 1 safety audit per FSR per year .

• Ensure the whole team are trained on c ybersecurity and have a compliant endpoint (laptop).

• Business Performance

• Ensure jobs are planned and performed to optimize profits, ensuring safety, quality standards and customer service is maintained .

• Dr ive profitable growth through the yearly implementation of the Annual Operation

Productivity Plan (AO2P), including workforce planning.

• Ensure additional scope of work (requested by customer) is invoiced .

• Drive the FSR Lead Generation program .

• Implement a lean and agile operations organization .

• Control operating costs .

• Develop and grow key r elationships with c ustomers .

• Drive improvements in first-time fix rates (FTFR ) .

• Develop strategic account loyalty .

• People

• Attract, recruit, onboard, develop, motivate and manage a robust and high performing Operations team while controlling voluntary attrition.

• Prepare the pipeline of the future by scouting & nurturing a diverse pool of Services talent.

• Manage team skills & behaviors to match with business needs and market evolution.

• Organization

• Role model collaboration between functions in Services , o ther BU's locally and Global Services Execution Team , encourage the removal of silos.

• Deploy the operating model.

• Drive a lean and agile organization.

Main interactions :

FSVP, Sales, Customers, Back Office Coordinators, FSRs & Sub Contractors , Quality , H&S , Finance & Global Services Execution Team .

The Operations Director should have:

• Engineering and/or Business master's degree or equivalent experience .

• Leadership experience .

• Knowledge of Power System & / or Secure Power business .

• A c usto mer mindset and a people orientation.

• Vision and strong communication skills and the ability to build and foster teamwork .

• Extensive business acumen with strong results orientation .

• Confidence and courage to make appropriate decisions and accept accountability .

• Excellent relationship skills and the ability to communicat e effectively with executive leaders and customers .

Bring your leadership and service expertise to a team that's ready to welcome you - apply today!

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* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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