Key Account Manager

Job Overview:

As a Key Account Manager at PAX, you will focus on customer retention, relationship management, client liaison, and after-sales service. Your goal is to boost customer satisfaction, loyalty, and repeat business, while building sustainable, long-term relationships with clients.

Key Responsibilities:

• Responsible for achieving overall business objectives with assigned retail key accounts and distributors, including sales growth, revenue, and profitability targets.
• Act as the representative of the Company to retail customers and distributors, developing strong and long-term business relationships and maintaining a deep understanding of customer needs and market dynamics.
• Manage day-to-day relationships with key customers, identify business opportunities, and proactively resolve customer issues by coordinating with internal teams.
• Develop and execute account strategies and business plans based on market trends, customer insights, sales performance, and commercial objectives.
• Lead regular business reviews with key customers, monitor sales performance, identify gaps and opportunities, and agree on action plans to drive business growth.
• Work closely with Sales, Marketing, Supply Chain and other internal teams to ensure effective execution of customer plans, timely product availability and high-quality service.
• Monitor in-store execution to improve product availability, visibility, distribution, and sales performance across retail stores.
• Identify potential risks and challenges within accounts and develop practical solutions to ensure the achievement of business objectives.

Requirements:

• Bachelor’s degree and above.
• 5+years of experience in sales, account management, or client relationship roles; experienced working with major retail accounts or FMCG distributors in the UK market.
• Strong customer service mindset and empathy; attentive and adept at long-term relationship nurturing.
• Excellent communication skills with efficient coordination capabilities to resolve disputes and manage account risks.
• Reliable, resilient under pressure, and highly proactive, committed to long-term account management.
• Exceptional communication skills in English.
• Candidate must be eligible to work in the UK without visa sponsorship.

About PAX(Hayati®)

PAX, established in 2021 and headquartered in Hong Kong, operates globally. As a world-leading consumer electronics company, we focus on cutting-edge technologies.

Hayati®, PAX’s flagship brand, was born in the UK and has since grown into one of Britain’s best-known consumer electronics brands, with a strong and expanding international presence. Alongside Hayati®, we continue to incubate and develop a diverse portfolio of brands—including Quokka®, Moxy®, Liora®, Finebar® and Philia®—each designed for different lifestyles, moments and markets around the world.

In 2025, PAX completed a pre-IPO reorganisation of its corporate structure and governance framework, entering the preparation phase for a potential NASDAQ listing. PAX Group Holdings Limited leads the Group’s global governance and long-term strategy, with operating offices across the UK, Germany and the UAE to support local markets worldwide. The Group’s exclusive Chinese mainland partner, PAX Innovations (Shenzhen) Limited, provides integrated R&D, branding, supply chain and quality management services, connecting our global brands with world-class manufacturing capabilities.

Guided by integrity as our core value, PAX is driven by innovation, centred on users, and committed to building for the long term and sustainable development. By combining dependable products with trusted partnerships, we work alongside consumers, partners, and the broader industry to shape a credible, future-oriented global ecosystem.