Partner Success Representative

About the Role

We are looking for a highly organized and collaborative Partner Success Representative to join our Account Management team. This role is ideal for someone who thrives in a dynamic environment, enjoys variety in their day-to-day responsibilities, and takes pride in keeping teams running smoothly. You'll manage your own book of business while also playing a critical support role across the broader Account Management function.

Key Responsibilities

Account Management

• Own and manage a portfolio of small accounts, serving as the primary point of contact for day-to-day needs, relationship management, and growth opportunities
• Develop a deep understanding of each partner's business to proactively identify needs and deliver exceptional service
• Track account activity, maintain accurate CRM records, and provide regular updates on account health and performance

Shipping & Logistics Coordination

• Oversee and manage shipping schedules across the Account Management team, ensuring accuracy, timeliness, and clear communication with internal and external stakeholders
• Serve as the central point of coordination between account managers and logistics/operations teams to resolve scheduling conflicts and flag potential delays

Team Administration

• Support the day-to-day administrative functions of the Account Management team, including maintaining shared calendars, tracking deliverables, and coordinating internal processes
• Assist in preparing reports, meeting materials, and team communications as needed
• Help identify opportunities to streamline workflows and improve team efficiency

Account Manager Coverage

• Act as a reliable backup for Account Managers when they are out of office, ensuring seamless continuity of service for partners and internal stakeholders
• Quickly get up to speed on active accounts and open items to minimize disruption during coverage periods

Required Skills

• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• A team-first mindset with the ability to build trust quickly, both internally and with partners
• Proficiency in CRM software (Salesforce, HubSpot, or similar) and standard business tools (Excel, Google Workspace, etc.)
• Comfortable working in a fast-paced environment where priorities can shift

Preferred Skills

• Experience with logistics or shipping coordination
• Familiarity with channel sales or partner programs

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid Time Off: Generous paid time off and holiday schedule.
• Retirement Plan: 401(k)
• Professional Development: Opportunities for training and professional growth.
• The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals