Account Manager

Our client is a leading design and packaging company with a portfolio of high-end beauty and luxury brands sold through prestige retail, specialty retailers, and select international markets whose business combines product excellence, elevated brand experiences, and exceptional customer relationships.

We are seeking a highly organized, service-oriented Account/Project Manager to serve as a key point of contact for retail partners and customers while coordinating closely with our international counterparts.

This role is ideal for a proactive project manager who enjoys balancing account management, customer service, cross-functional coordination, and day-to-day execution. You will manage relationships and projects across key retail accounts, ensure customer needs are addressed quickly and thoughtfully, and partner with internal teams to keep initiatives moving forward. Because this role works closely with international teams, the successful candidate will be comfortable collaborating across time zones and maintaining regular overlap with colleagues in Europe and other global markets.

Key Responsibilities

Account Management & Customer Service

• Serve as a primary point of contact for assigned retail accounts, distributors, and key customers.
• Build strong, responsive relationships with retail partners and internal stakeholders.
• Manage customer inquiries, requests, escalations, and follow-up from initial contact through resolution.
• Monitor orders, shipments, product availability, invoices, returns, and other account-related matters in partnership with relevant teams.
• Ensure a consistently elevated level of service aligned with the expectations of luxury beauty customers and retail partners.
• Identify recurring customer or account issues and recommend process improvements.

Project Management

• Own day-to-day coordination of account-related projects, launches, product updates, promotional initiatives, and operational priorities
• Develop timelines, track deliverables, communicate status, and proactively flag risks or delays.
• Coordinate across Sales, Marketing, Operations, Supply Chain, Finance, Product, and Customer Service terms.
• Maintain clear documentation, action items, and project updates.
• Ensure projects are executed accurately and on schedule.

International Collaboration

• Partner closely with international counterparts to align on priorities, processes, launches, and account requirements.
• Participate in regular global meetings and maintain consistent working-hour overlap with international teams.
• Share U.S. market and customer insights while incorporating global best practices.
• Help ensure consistency in customer experience and account-management processes across markets.
• Navigate cultural and time-zone differences with flexibility, professionalism, and strong communication skills.

What We're Looking For

• 3+ years of experience in project management, account management, customer service, sales operations, or a related field.
• Experience in beauty, luxury, consumer products, retail, fashion, or another premium consumer-facing industry strongly preferred.
• Exceptional organizational and project-management skills with the ability to manage multiple priorities simultaneously.
• Strong customer-service orientation and a polished, professional communication style.
• Ability to build relationships with both external accounts and internal cross-functional tea
• ms.Comfortable working with international colleagues and across multiple time zones.
• Strong attention to detail and follow-through.
• Ability to anticipate issues, take ownership, and drive solutions rather than simply escalate problems.
• Proficiency with Microsoft Office / Google Workspace; experience with CRM, ERP, or order-management systems is a plus.
• Comfortable working in a fast-paced environment where priorities can evolve quickly.