Customer Relationship Manager (CRM)

RentOnSpot is a leading rental service provider offering high-quality materials and dependable customer support. Our Customer Relationship Managers play a crucial role in ensuring smooth interactions between clients, field teams, and daily operations.

We are looking for a Customer Relationship Manager (CRM) who can communicate professionally, manage bookings, handle customer queries, and keep operations running efficiently.

What You’ll Do

• Attend calls, WhatsApp inquiries, and daily customer requests
• Share prices, quotations, and service details with clients
• Coordinate with logistics and field teams for deliveries and pickups
• Update booking details, schedules, and material readiness
• Maintain clear records of orders, customer details, and follow-ups
• Resolve issues quickly to ensure customer satisfaction
• Build strong relationships to encourage repeat business
• Work closely with supervisors and management for smoother workflow

What We’re Looking For

• 1–4 years experience in customer support, operations, tele-calling, or admin roles
• Strong communication skills (Tamil & basic English)
• Ability to handle bookings, schedules, and follow-ups efficiently
• Basic computer skills (Excel/Sheets/WhatsApp/CRM tools)
• Good coordination ability with field teams
• Positive attitude, patience, and customer-first approach
• Ability to multitask and stay organized

Skills & Qualifications

• Any degree or relevant experience
• Strong phone etiquette and polite communication
• Ability to manage daily operational documents
• Good follow-up skills and reliability
• Ability to stay calm in customer-facing situations

Responsibilities

• Manage inquiries, bookings, and rental documentation
• Coordinate delivery, installation, and pickup
• Maintain accurate reports and operational data
• Handle customer complaints and resolve them professionally
• Ensure smooth communication between customers and field staff